- Provide support and deliver outstanding customer service to both internal and external customers
- Deal with customer queries and complaints via phone, email and social media platforms
- Process customer claims
- General administrative duties
- Maintain computerised records
Customer Support Administrator
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Sorry! This position is now closed
Salary£20,045
Hours37.50 hours working any 5 days from 7, including weekends
Contract TypePermanent
LocationAxis Business Park, Gillmoss, Liverpool
Closing Date2022-05-26
About the Role
Job Overview
- Provide support and deliver outstanding customer service to both internal and external customers
- Deal with customer queries and complaints via phone, email and social media platforms
- Process customer claims
- General administrative duties
- Maintain computerised records
Package Description
- £20,045
- 37.50 hours a week
- Any 5 days from 7 which will include weekend working
- Shift start times vary between 8am - 10am
- Shift end times vary between 4pm - 6pm
- 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
- Contributable Company pension scheme
- Onsite subsidised Health and Fitness Centre
- Onsite subsidised canteen
- 10% store discount
- Cycle to Work
- Access to social and sporting events
Minimum Criteria to Apply
- Good knowledge and understanding of customer service within retail
- Outstanding written and verbal communication skills are essential
- Experience of working in a customer service environment
- Computer proficient (Microsoft Office, Internet Explorer)
- Excellent judgement and ability to solve problems
- Ability to work as part of a team
For applications to be considered, applicants are required to have a complete and up-to-date Home Bargains Careers Centre profile and to respond to the job application questionnaire when prompted.
Applicants that are invited to attend a face-to-face interview must present original documentation demonstrating their eligibility to work in the UK, along with other specified documents.
Please note, as we expect to receive a high volume of applications for this vacancy, you are advised to submit your fully completed application at the earliest opportunity, as the closing date may be brought forward.