Customer Support Administrator

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Sorry! This position is now closed

  • Provide support and deliver outstanding customer service to both internal and external customers
  • Deal with customer queries and complaints via phone, email and social media platforms
  • Process customer claims
  • General administrative duties
  • Maintain computerised records
Salary£20,045
Hours37.50 hours working any 5 days from 7, including weekends
Contract TypePermanent
LocationAxis Business Park, Gillmoss, Liverpool
Closing Date2022-05-26

About the Role

Job Overview

  • Provide support and deliver outstanding customer service to both internal and external customers
  • Deal with customer queries and complaints via phone, email and social media platforms
  • Process customer claims
  • General administrative duties
  • Maintain computerised records

Package Description

  • £20,045
  • 37.50 hours a week
  • Any 5 days from 7 which will include weekend working
  • Shift start times vary between 8am - 10am
  • Shift end times vary between 4pm - 6pm
  • 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
  • Contributable Company pension scheme
  • Onsite subsidised Health and Fitness Centre
  • Onsite subsidised canteen
  • 10% store discount
  • Cycle to Work
  • Access to social and sporting events

Minimum Criteria to Apply

  • Good knowledge and understanding of customer service within retail
  • Outstanding written and verbal communication skills are essential
  • Experience of working in a customer service environment
  • Computer proficient (Microsoft Office, Internet Explorer)
  • Excellent judgement and ability to solve problems
  • Ability to work as part of a team

For applications to be considered, applicants are required to have a complete and up-to-date Home Bargains Careers Centre profile and to respond to the job application questionnaire when prompted.

Applicants that are invited to attend a face-to-face interview must present original documentation demonstrating their eligibility to work in the UK, along with other specified documents.

Please note, as we expect to receive a high volume of applications for this vacancy, you are advised to submit your fully completed application at the earliest opportunity, as the closing date may be brought forward.