- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
- Install, configure and support systems such as Windows, Citrix and AS400
- Ensure security and privacy is kept to and in accordance to CISO advisories
- Retail interfaces
- Backups
- Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA’s
- Liaise with third party vendors
- Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
- Contribute to the continuous improvement of internal systems and practices
- Other duties in accordance with role and within remit of skill base
- After 6 months probational period, to work one Saturday out of six and to provide out of hours support one week out of six (additional payments will be made)
IT Support Technician
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Sorry! This position is now closed
Salary£27,000 per annum
Hours37.50 hours per week
Contract TypePermanent
LocationAxis Business Park, Portal Way, Gillmoss, Liverpool
Closing Date2022-11-01
About the Role
Job Overview
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
- Install, configure and support systems such as Windows, Citrix and AS400
- Ensure security and privacy is kept to and in accordance to CISO advisories
- Retail interfaces
- Backups
- Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA’s
- Liaise with third party vendors
- Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
- Contribute to the continuous improvement of internal systems and practices
- Other duties in accordance with role and within remit of skill base
- After 6 months probational period, to work one Saturday out of six and to provide out of hours support one week out of six (additional payments will be made)
Package Description
- £27,000 per annum
- 37.50 hours per week working:
- Monday - Friday, plus 1 week working Tuesday - Saturday in every 6 weeks
- Shift times of 7am - 3pm / 8am - 4pm / 9am - 5pm / 10am - 6pm on a rolling weekly basis
- 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
- Contributable Company pension scheme
Employee benefits:
- MyHB employee benefits platform with access to:
- Retail and leisure discounts plus hundreds more
- Free Financial Advice
- Bank your savings into an ISA
- 24/7 confidential counselling and advice line
- Low cost voluntary insured health plans
- Onsite subsidised Health and Fitness Centre
- Onsite canteen
- 10% store discount
- Access to social and sporting events
- Free car parking
Minimum Criteria to Apply
- Previous experience in a technical role is desirable but not essential as full training will be provided
- Knowledge of the retail lifecycle is preferred but not essential
- Knowledge of distribution/warehouse environment preferred but not essential
- Knowledge of AS400 would be an advantage but not necessary as full training will be provided
- Ability to communicate at all levels
- Ability to prioritise work based on business impact and cost
- Be proactive and adaptable with an approachable attitude