- Provide support and deliver outstanding customer service to both internal and external customers
- Deal with customer queries and complaints via phone, email and social media platforms
- Process customer claims
- General administrative duties
- Maintain computerised records
- Be a Company ambassador, creating a welcoming atmosphere for customers and employees
- Maintenance of confidentiality of information in compliance with General Data Protection Regulation
- Contribute to the continuous improvement of internal systems and practices
- Other duties in accordance with role and within remit of skill base
Customer Support Administrator
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Sorry! This position is now closed
Salary£23,166 per annum
Hours37.50 hours
Contract TypePermanent
LocationAxis Business Park, Portal Way, Gillmoss, Liverpool
Closing Date2024-07-28
About the Role
Job Overview
- Provide support and deliver outstanding customer service to both internal and external customers
- Deal with customer queries and complaints via phone, email and social media platforms
- Process customer claims
- General administrative duties
- Maintain computerised records
- Be a Company ambassador, creating a welcoming atmosphere for customers and employees
- Maintenance of confidentiality of information in compliance with General Data Protection Regulation
- Contribute to the continuous improvement of internal systems and practices
- Other duties in accordance with role and within remit of skill base
Package Description
- £23,166 per annum
- 37.50 hours per week, working Monday - Friday and also 1 Saturday every 4 weeks
- Site based in Liverpool Head Office
- 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
- Contributable Company pension scheme
Employee benefits:
- MyHB employee benefits platform with access to:
- Retail and leisure discounts plus hundreds more
- Free Financial Advice
- Bank your savings into an ISA
- 24/7 confidential counselling and advice line
- Low cost voluntary insured health plans
- Onsite subsidised Health and Fitness Centre
- Onsite canteen
- 10% store discount
- Access to social and sporting events
- Free car parking
Minimum Criteria to Apply
- Good knowledge and understanding of customer service within retail
- Outstanding written and verbal communication skills are essential
- Experience of working in a customer service environment
- Computer proficient (Microsoft Office, Internet Explorer)
- Excellent judgement and ability to solve problems
- Ability to work as part of a team