- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
- Install, configure and support systems such as Windows, Citrix and AS400
- Ensure security and privacy is kept to and in accordance to CISO advisories
- Retail interfaces
- Backups
- Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA’s
- Liaise with third party vendors
- Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
- Contribute to the continuous improvement of internal systems and practices
- Other duties in accordance with role and within remit of skill base
IT Support Technician
/ / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / /
Sorry! This position is now closed
Salary£28,350
Hours37.50 hours
Contract TypePermanent
LocationLiverpool
Closing Date2025-04-01
About the Role
Job Overview
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)
- Install, configure and support systems such as Windows, Citrix and AS400
- Ensure security and privacy is kept to and in accordance to CISO advisories
- Retail interfaces
- Backups
- Report service requests and incidents using Service Desk Plus application ensuring these are resolved in a timely fashion and to the agreed SLA’s
- Liaise with third party vendors
- Maintenance of confidentiality of information in compliance with General Data Protection Regulation (GDPR) including the development and maintenance of information management and record-keeping systems related to areas of responsibility
- Contribute to the continuous improvement of internal systems and practices
- Other duties in accordance with role and within remit of skill base
Package Description
- £28,350 per annum
- 37.50 hours per week working:
- Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
- Discounted onsite gym
- On-site canteen
- Contributable company pension scheme
- 10% store discount at all our retail stores
- Life Insurance for all colleagues
- Long service recognition scheme
- MyHB colleague benefits platform with access to:
- Discounts UK wide on retail, leisure, hospitality venues
- Employee Assistance Programme with 24/7 confidential counselling and advice line
- Completely confidential services to you and your family
- Low cost voluntary insured health cash plans and cancer cover
Minimum Criteria to Apply
- Previous experience in a similar technical role
- knowledge of the retail lifecycle is preferred but not essential
- Knowledge of distribution/warehouse environment preferred but not essential
- Ability to communicate at all levels
- Ability to prioritise work based on business impact and cost
- Be proactive and adaptable with an approachable attitude