- Lead the way, every day: Work side-by-side with your management team to keep things running smoothly, from setting daily priorities to helping the team hit our goals with confidence.
- Support that sticks: Whether it's welcoming new starters or coaching seasoned colleagues, you’ll be the go-to for guidance, training, and building skills that last.
- Customers come first (and come back): Help create those brilliant shopping moments by offering advice, spotting ways to improve service, and making sure the team delivers smiles at every turn.
- Keep the standards high, and the store looking sharp: From merchandising magic to compliance and safety, you’ll help make sure the store is a place customers and colleagues love to be.
- Make space for success: Share ideas, spark improvements, and help showcase our products in the best possible way, all while keeping energy high and team spirit even higher.
Team Leader
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Sorry! This position is now closed
Salary£30,887
HoursUp to 44 hours worked over any 5 days
Contract TypePermanent
LocationFerry Road, Cardiff
Closing Date2026-01-25
About the Role
Job Overview
- Lead the way, every day: Work side-by-side with your management team to keep things running smoothly, from setting daily priorities to helping the team hit our goals with confidence.
- Support that sticks: Whether it's welcoming new starters or coaching seasoned colleagues, you’ll be the go-to for guidance, training, and building skills that last.
- Customers come first (and come back): Help create those brilliant shopping moments by offering advice, spotting ways to improve service, and making sure the team delivers smiles at every turn.
- Keep the standards high, and the store looking sharp: From merchandising magic to compliance and safety, you’ll help make sure the store is a place customers and colleagues love to be.
- Make space for success: Share ideas, spark improvements, and help showcase our products in the best possible way, all while keeping energy high and team spirit even higher.
Package Description
Salary & Hours
- £30,887 FTE
- 44 hours per week
Employee Benefits
- Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
- Contributable company pension scheme
- 10% store discount at all our retail stores
- Death in Service Benefit
- Long service recognition scheme
- Access to our in-house training programmes delivered face-to-face and through our online learning platforms
- MyHB colleague benefits platform with access to:
- Discounts UK wide on retail, leisure, hospitality venues
- Employee Assistance Programme with 24/7 confidential counselling and advice line
- Low cost voluntary insured health cash plans and cancer cover
Minimum Criteria to Apply
- Have experience supervising others in a fast-paced retail or hospitality environment
- Be confident supporting colleagues and leading by example on the shop floor
- Demonstrate the following key skills and behaviours:
• Ability to prioritise and organise daily tasks effectively
• A strong focus on delivering great customer service
• Clear and confident communication with both customers and colleagues
• Ability to guide and support others to meet store standards and targets
We expect lots of interest, so get your application in early — the closing date might move forward!