- Be a Company ambassador, creating a welcoming atmosphere for employees
- Lead by example
- Manage the team, taking accountability for achievement and monitoring of KPIs
- Take ownership for recruiting, training and ongoing assessment of staff
- Responsible for performance and absence management
- Ensure adherence to health and safety and security
- Work in conjunction with key stakeholders to ensure fulfilment is optimised and customers' needs are met
This role includes the requirement to work across all shifts, including weekends (6am - 2pm, 2pm - 10pm and 10pm - 6am).